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Frequently Asked Questions

A screenshot or .gpx file of your effort showing the details of your moment, your choice of frame and background, and what type of effort it was (run, bike, swim, hike, etc.).

Yes! Just send us any details you would like to include (time, distance, mile pace, etc.) and a picture or description course.

Yes, we want you to love your Pranta products! We can make any adjustment you request in your order form.  For example, your “Morning Run” can just as easily read “New York City Marathon”.

Yes! Just send us all three efforts with your order form. For multiple efforts, we suggest an 18x24 frame. 

We can accommodate any number of individual orders or bulk orders. If you have a large group, please contact us at support@prantasports.com.

Frame moulding size varies from 1"-1.5" depending on your portrait size.

Print size with frame (approx. 1" moulding)

8x10 in (20.32 x 25.4 cm) 10x12 (25.4 x 30.48 cm)

12x16 in (30.48 x 40.64 cm) 14x18 (35.56 x 45.72 cm)

18x24 in (45.72 x 60.96 cm) 20x26 (50.80 x 66.04 cm)


Returns

Due to the custom nature of these products, we are unable to offer returns. Your custom artwork is designed with care and is personal to the file you provided of your effort.

However, if your order arrived damaged or the artwork isn't quite what you were expecting, please follow these steps:

Order arrived damaged? Upload a photo of the damage on this form  and we will assist you with a replacement.

Order didn't turn out the way you were hoping? Start by requesting a replacement with this form and our customer care team will follow up with you. We offer a personal satisfaction guarantee up to 30 days after your order is placed.

If you submit a form for damages or order issues, you do not need to email us - we review these requests daily.

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